Citizen Request Processing
One integrated solution to process citizen requests electronically 24/7
Overview
A powerful cloud solution to help county departments electronically receive, track and process requests from Citizens. One integrated solution to process requests originating from multiple sources (Home, Office Kiosk, Walk-in, Phone-in, Fax). Solution links requester, processing departments and even external agencies.
Key Features
- Ability for citizens to fill HTML/PDF and automatically route to the correct departments
- Supports Online, Kiosk, Walk-in, Mobile, Phone-in requests
- Support Tracking collection of payments for requests
- A single HTML/PDF form can be filled in by multiple department
- Filled in forms can be stored in Digital File cabinets
- Support automatic notifications, reminders and closures
- Powerful dashboard for metrics associated with requests
- Electronically links requester, processing departments & external agencies
- Accept electronic payments and signatures
Benefits
- CRP fulfills citizens Government on Demand expectations
- Improve Responsiveness to Citizens
- Provide 24/7 access to citizens
- Give multiple options to citizens
- One single solution to track all requests irrespective of where they come from
- Dashboard to show bottle necks and performance metrics
- Citizens can easily check status
- Improve staff work load and efficiency