Citizen Request Processing (County)


Citizen Request Processing

One integrated solution to process citizen requests electronically 24/7



A powerful cloud solution to help county departments electronically receive, track and process requests from Citizens. One integrated solution to process requests originating from multiple sources (Home, Office Kiosk, Walk-in, Phone-in, Fax). Solution links requester, processing departments and even external agencies.

Key Features


  • Ability for citizens to fill HTML/PDF and automatically route to the correct departments
  • Supports Online, Kiosk, Walk-in, Mobile, Phone-in requests
  • Support Tracking collection of payments for requests
  • A single HTML/PDF form can be filled in by multiple department
  • Filled in forms can be stored in Digital File cabinets
  • Support automatic notifications, reminders and closures
  • Powerful dashboard for metrics associated with requests
  • Electronically links requester, processing departments & external agencies
  • Accept electronic payments and signatures


  • CRP fulfills citizens Government  on Demand expectations
  • Improve Responsiveness to Citizens
  • Provide 24/7 access to citizens
  • Give multiple options to citizens
  • One single solution to track all requests irrespective of where they come from
  • Dashboard to show bottle necks and performance metrics
  • Citizens can easily check status
  • Improve staff work load and efficiency