City Solutions Portal

What is it?

A subscription-based cloud solution to help cities work digitally with less paper, improve intra- and interdepartmental tasks, track citizen requests, publish meeting minutes, manage city records and meet compliance mandates. The SBS Portal provides a managerial dashboard for review of the progress of various activities within the city. The city may also use several Portal capabilities to operate like a technology driven private company.

What does it do?

  • Manages city records (improving storage, search retrieval, and redundancy of all kinds of city documents)
  • Easily publishes meeting agendas, minutes, and transparency documents to the city’s website
  • Aids in processing licenses, permits and code enforcement
  • Organizes and publishes Codes of Ordinance
  • Processes FOIA requests efficiently
  • Receives and processes complaints, suggestions, and several other types of requests
  • Enables city government to engage contractors and share resources across cities

Who can use it?

  • Citizens: Gain easy access to city information and may electronically request and track services from county 24/7
  • Department heads: Assign, track, and ensure that all departmental requests are completed in a timely fashion
  • Staff: Organize work and process departmental requests
  • City contractors: Electronically receive requests and orders
  • Mayor and City Council: Dashboard management of all processes city-wide using metrics, transparency, and efficiency
  • Volunteers and temporary staff: Ability to participate in departmental activities

What problems does it solve?

  • Answers citizens’ desire for 24/7 access of city documents and services
  • Achieves efficiency and effectiveness in city administration
  • Increases citizen responsiveness
  • Demonstrates transparency and accountability
  • Helps department heads increase employee productivity
  • Meets ‘government-on-demand’ expectations of citizens
  • Increases citizen satisfaction

How does it work?

  • A computer or a smart phone to connect to internet
  • Use your internet-ready computer or a smart phone
  • Portal is ready to use. No software, No hardware, No dedicated IT staff
  • Works in conjunction with other existing IT systems
  • Rapid deployment with city government Best Practices
  • All we need to get your department started:
      • 1. List of users
      • 2. List of typical requests and forms
      • 3. File cabinet record storage preferences
      • 4. Training time for your staff

Costs and benefits:

  • No capital or big upfront investment just a monthly payment
  • Pay as you go, zero risk – cancel if you do not see results
  • Meets compliance mandates
  • Solves your challenges relating to documents, staff tasks, processes, productivity, and transparency
  • Increases citizen responsiveness and satisfaction

How to get started?

  • Call our Solution Specialists at (800) 974-1841
  • Visit and register for a webinar