County Solutions Portal

Citizen
Request
Processing Electronic
Records Management Public
Document
Center &
PayPerDoc Agenda &
Minutes
Solution County
Solutions
Portal FOIA
Solution Licenses/
Permits/Code
Enforcement

One Powerful Cloud Solution To Help County Departments Work Digitally



What is it?

A subscription-based cloud solution to help counties work digitally with less paper, improve intra- and interdepartmental tasks, track citizen requests, publish meeting minutes, manage county records and meet compliance mandates. The Portal provides a managerial dashboard for review of the progress of various activities within the county. The county may also use several Portal capabilities to improve staff productivity and citizen satisfaction.

What does it do?

Key-Capabilities
  • Manages county records (improving storage, search retrieval, and redundancy of all county documents)
  • Easily publishes meeting agendas, minutes, and transparency documents to the county's website
  • Aids in processing licenses, permits and code enforcement
  • Organizes and publishes Codes of Ordinance
  • Processes FOIA requests efficiently
  • Receives and processes complaints, suggestions, and several other types of requests
  • Enables county government to engage contractors and share resources across counties

Who can use it?

Key-Capabilities
  • Citizens: Gain easy access to county information and may electronically request and track services from county 24/7
  • Department heads: Assign, track, and ensure that all departmental requests are completed in a timely fashion
  • Staff: Organize work and process departmental requests
  • County contractors: Electronically receive requests and orders
  • Commissioners: Dashboard management of all processes county-wide using metrics, transparency, and efficiency
  • Volunteers and temporary staff: Ability to participate in departmental activities

What problems does it solve?

Key-Capabilities
  • Answers citizens' desire for 24/7 access of county documents and services
  • Achieves efficiency and effectiveness in county administration
  • Increases citizen responsiveness
  • Demonstrates transparency and accountability
  • Helps department heads increase employee productivity
  • Meets 'government-on-demand' expectations of citizens
  • Increases citizen satisfaction

How does it work?

Key-Capabilities
  • Use your internet-ready computer or a smart phone
  • Portal is ready to use – no software, no hardware, no dedicated IT staff
  • Works in conjunction with other existing IT systems
  • Rapid deployment with county government Best Practices
  • All that is needed to get your department started:
      • 1. List of users
      • 2. List of typical requests and forms
      • 3. File cabinet record storage preferences
      • 4. Minimal training time for staff

How to get started?

Key-Capabilities
  • Call our Solution Specialists at (800) 974-1841
  • Visit www.sbsportals.com and register for a webinar

Costs and benefits

Key-Capabilities
  • No capital or big upfront investment, just a monthly payment
  • Pay as you go, zero risk – cancel if you do not see results
  • Meets compliance mandates
  • Solves your challenges relating to documents, staff tasks, processes, productivity, and transparency
  • Increases citizen responsiveness and satisfaction