Integrated Request Processing (SAAS)



What is it?

A subscription based cloud solution to help cities improve intra and inter-departmental tasks, track citizen requests, publish meeting minutes, manage city records and meet compliance mandates. It provides a dashboard for management to see the progress of various activities within the city.

What does it do?

  • Manage all City records
  • Easily publish meeting minutes
  • Process FOIA requests efficiently
  • Improve storage, search and retrieval of all City documents
  • Track and process citizen requests in a timely fashion
  • Engage contractors or share resources with other Cities
  • Provides web interface for citizens to request services from the City

Who can use it?

Key-Capabilities
  • Mayor: Provides dashboards to help lead & manage the city using metrics, transparency, efficiency and effectiveness
  • Operational Managers: Assign, track and ensure that all departmental tasks are completed in a timely fashion
  • Staff: Organize and update departmental activities
  • City Contractors: Electronically receive requests and orders

What problems it solves?

Key-Capabilities
  • Achieving efficiency & effectiveness in City administration
  • Increase responsiveness to citizen requests
  • Increase transparency & accountability
  • Publishing meeting minutes
  • Redundancy in records in case of disaster

How does it work?

Key-Capabilities
  • No software, No hardware, No dedicated IT staff
  • Works in conjunction with other existing IT systems or can act as the main system for small organizations
  • Rapid deployment with unique proprietary implementation process

Costs and Benefits:

Key-Capabilities
  • No Capital or big upfront investment
  • Pay as you go
  • Cancel if you do not see results
  • Productivity improvement guaranteed
  • Solve your challenges relating to tasks, processes, documents, compliance, productivity analysis, etc.
  • Deploy in Days

Testimonials & Clients

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How to get started?

Key-Capabilities
  • Call our Solution Specialists @ 800 974 1841
  • Visit www.sbsportals.com and register for a webinar