County Department Portal

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Do you want to

Who wants to implement an Automated System to process Citizen Requests with little or no IT involvement?
Who would like to impress your citizens by launching a modern solution for making it easy for them to interact with your department?
Who would like to improve the way your County departments respond to Citizen Requests?

Are you able to quickly & efficiently respond to your Citizens' requests?
Are you able to provide convenient ways for your Citizens to process their requests?
Are you able to provide a system for your Citizens to track the status of their requests?
Do you have a system that helps you track the time it takes for your department to process a Citizen request?
Do you have a system that helps you track how many, and what kind of requests are being made?
Do you have a simple & helpful system for your Staff to process Citizen requests?
Do you have a system that helps you quickly & easily allocate or re-allocate Staff to process Citizen requests as needed?

If you have answered no to any of the above questions, the Citizen Request Processing Portal will solve the above challenges and problems you face.

A subscription based Cloud solution to help you process your Citizens requests electronically.

Citizen requests are immediately routed to the appropriate staff electronically
Your Citizens can submit their requests via Online/Kiosk/Phone-in/Walk-in/Mobile/
Your Citizens receive email notification of receipt and status of their requests.
At any time Citizens can check the status of their requests Online
Every action taken from submission to completion of a request is date and time stamped

Improve Responsiveness to Citizens
Improve Citizen Engagement
Reduce Staff's time processing a request
Visibility to what is going on in your department
Better understanding of Citizen and Staff needs
Metrics to help you make the best possible decisions for your Citizens & department

No Capital or big upfront investment
Pay as you go
Cancel if you do not see results
Productivity improvement guaranteed
Solve your challenges relating to tasks, processes, documents, compliance, productivity analysis, etc.
Deploy in Days

Our Office in Michigan
39555 Orchard Hill Place
Suite 600
Novi, Michigan 48375
Indiana Office
908 E. Wayne St.
South Bend, Indiana 46617
www.informationandrecords.com

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